Welcome!

if you found your way here i imagine that means you're small online business owner with a passion for your putting your customers first.

trust me - you're in the right place. This website is where I share everything I know about building a fantastic customer experience (which is quite a bit if i'm honest). 

If you're an online small business this is one of the best things you Can do to set yourself apart from the larger competition.


Who am I anyway?

I'm Meghann, and I am here to help you create a truly awesome experience for your customers.

When I was eighteen I started working on the checkout at a large supermarket. Like with most first jobs it was an excellent way to earn some money, get some work experience and (in my case anyway) meet my future husband.

I definitely didn't expect to still be in customer service ten years later (with a brief detour to get a business degree with a double major in marketing and management).

I also didn't expect to have developed a true passion for everything about the customer experience. But here we are! And I am so excited to share with you everything I know about customer service (plus how it intersects with marketing and profit)


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