If you’re here it’s because of one of three reasons:

  1. You have a small online business and want to make your customer service experience awesome.

  2. You want the world to be a kinder place, and you want to learn how to use your business to do that.

  3. BOTH 1 & 2!

I'm Meghann, and I am here to help you create a truly awesome experience for your customers, all whilst making the world a kinder place.

When I was eighteen I started working on the checkout at a large supermarket. Like with most first jobs it was an excellent way to earn some money, get some work experience and (in my case anyway) meet my future husband.

I definitely didn't expect to still be in customer service ten years later (with a brief detour to get a business degree with a double major in marketing and management).

I also didn't expect to have developed a true passion for everything about the customer experience. But here we are! And I am so excited to share with you everything I know about customer service (plus how it intersects with marketing and profit).

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