February 2018

5 things companies with amazing customer service do differently

5 things companies with amazing customer service do differently

I’m sure you’ve heard of Amazon. Even if you aren’t in a country that Amazon currently operates in you possibly own a Kindle, or listen to audiobooks on Audible. Amazon has changed the world in the last twenty years and has no intention of slowing down.

But how? How do they come up with the solutions that they do? They give the customer a seat at the table. Literally. Jeff Bezos loves to leave an empty chair in meetings to represent the customer. When you have a company as big as Amazon, it can be so simple to forget why the business even exists (aside from serving shareholders and earning more profit). By literally making sure they have a seat at the table it keeps a physical reminder present.

6 things you can set up today to save time on customer service

6 things you can set up today to save time on customer service

If you feel like customer service has to be 100% hands-on or it’s just not good enough - then this is the article for you. It's great to have a personal relationship with your customers, but it's also a really quick way to burn yourself out. So today I'm sharing six different things you can set up today to save you time on customer service. 

Some of these things are going to take time to set up properly (and one requires you to put aside time in the long term) but I think you will be surprised about the amount of time it will save you in the long run.

Before we dive in let me give you one guiding rule to follow - automate your processes, not your relationships with your customers.