January 2018

5 mistakes businesses make with their customer service (and what to do instead)

5 mistakes businesses make with their customer service (and what to do instead)

When it comes to business getting your customer service wrong can be catastrophic. 91% of customers will walk away from a business after a bad customer service experience. Yep, NINETY ONE PERCENT of the people surveyed said they would never purchase from that business again because of a crappy experience.