If you have customers, then you are in the business of service

You're creating something special with your small business. You're working hard, wearing all the different hats of a business owner, and (of course) you adore your customers.

With all those hats you're wearing though, customer service often ends up at the bottom of your to do list. It's a nice to have, not a must have. 


Can you relate?

If you can then I want to let you in on a secret. It doesn't matter if you have a customer service team of one (aka you) or if you're only just starting your online business, you need to develop a customer service process. There are a whole bunch of reasons to focus on your customer service:

  • It will help you to create a loyal customer base

  • It helps spread positive word of mouth to potential new customers

  • It will help you to offer consistently excellent service (instead of haphazardly replying to customer service emails when you have a few minutes free)

  • People make purchase decisions based on emotion - it's in your best interest to make your customers happy.


Each week I share a dose of inspiration to help you build an amazing customer service experience, be productive and make the world a better place. This includes:

  • Case studies of companies that are changing the world for the better

  • Book recommendations and reviews

  • Articles about all facets of the customer experience

  • Tips to be more productive as you run your business

  • Favourite podcasts

  • Early access to anything I launch (coming in July 2019)

This little website and business of mine is at the start of it’s journey, and I would love to have you along for the ride!


Improve your customer service in five days // meghannlawrance.com

Who am I anyway?

I'm Meghann, and I am here to help you create a truly awesome experience for your customers.

When I was eighteen I started working on the checkout at a large supermarket. Like with most first jobs it was an excellent way to earn some money, get some work experience and (in my case anyway) meet my future husband.

I definitely didn't expect to still be in customer service ten years later (with a brief detour to get a business degree with a double major in marketing and management).

I also didn't expect to have developed a true passion for everything about the customer experience. But here we are! And I am so excited to share with you everything I know about customer service (plus how it intersects with marketing and profit)