If you have customers, then you are in the business of service
You're creating something special with your small business. You're working hard, wearing all the different hats of a business owner, and (of course) you adore your customers.
With all those hats you're wearing though, customer service often ends up at the bottom of your to do list. It's a nice to have, not a must have.
Can you relate?
If you can then I want to let you in on a secret. It doesn't matter if you have a customer service team of one (aka you) or if you're only just starting your online business, you need to develop a customer service process. There are a whole bunch of reasons to focus on your customer service:
It will help you to create a loyal customer base
It helps spread positive word of mouth to potential new customers
It will help you to offer consistently excellent service (instead of haphazardly replying to customer service emails when you have a few minutes free)
People make purchase decisions based on emotion - it's in your best interest to make your customers happy.
Each week I share a dose of inspiration to help you build an amazing customer service experience, be productive and make the world a better place. This includes:
Case studies of companies that are changing the world for the better
Book recommendations and reviews
Articles about all facets of the customer experience
Tips to be more productive as you run your business
Early access to anything I launch (coming in July 2019)
This little website and business of mine is at the start of it’s journey, and I would love to have you along for the ride!
Who am I anyway?
I'm Meghann, and I am here to help you create a truly awesome experience for your customers.
When I was eighteen I started working on the checkout at a large supermarket. Like with most first jobs it was an excellent way to earn some money, get some work experience and (in my case anyway) meet my future husband.
I definitely didn't expect to still be in customer service ten years later (with a brief detour to get a business degree with a double major in marketing and management).
I also didn't expect to have developed a true passion for everything about the customer experience. But here we are! And I am so excited to share with you everything I know about customer service (plus how it intersects with marketing and profit)